Step 01
Talk.
A free 30-minute chat — no scripts.
We listen for what you're navigating, what's worked before, and what's actively made things worse. Nothing's wasted.
The right support worker can change everything. We keep our team small and deliberate — and we'd rather say "not us" than send the wrong person.
People, not profiles. Matched to you on personality, lived experience, and skill.
At ELSS, we believe support is a relationship — not a roster. So every team member is matched to participants on personality, interests, lived experience, and skills. Not just availability.
We keep our team small and deliberate. If we don't have the right person for you, we'll say so — and help you find someone who is, even if it's not us.
Every team member holds, in full:
Current clearance, verified at intake.
Active WWCC, every team member.
Renewed annually, mental-health first aid where applicable.
Full insurance — for every shift, every site.
Founder · Counsellor · Key Worker
“I started ELSS because the system should fit you — not the other way around.”
Each card is a person — not a profile. If you'd like to chat to a specific team member, ask.
Counsellor · Key Worker
Key Worker · Creative Supports
We don't drop you onto the next available worker. Here's what happens between "hello" and your first session.
We listen for what you're navigating, what's worked before, and what's actively made things worse. Nothing's wasted.
Personality, lived experience, skills, availability. If nobody on our team is the right fit, we'll tell you and help you find someone who is.
If it clicks, we keep going. If it doesn't, we re-match — no awkwardness, no admin penalty. That's the whole deal.